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Accessibility Statement

CopperHive Technologies Private Limited

1. Introduction

CopperHive Technologies Private Limited (hereinafter, the "Company"), as a lending service provider, is committed to ensuring that its digital lending services are accessible to all users, including persons with disabilities, in accordance with the Rights of Persons with Disabilities Act, 2016 and applicable accessibility standards in India.

We aim to provide inclusive access to our website, mobile platform, and digital lending services, regardless of age, disability, or technological limitations.

This statement applies to alpharupee.in and associated digital platforms operated directly by the Company. It does not apply to third-party content hosted on external domains; however, we make reasonable efforts to encourage accessibility compliance by third-party service providers.

Our accessibility practices are aligned with:

  • The Rights of Persons with Disabilities Act, 2016
  • Applicable accessibility rules issued under Section 40 of the Act
  • Web Content Accessibility Guidelines (WCAG) 2.2 Level AA

2. Our Commitment to Accessibility

In line with Section 42 and Section 46 of the Rights of Persons with Disabilities Act, 2016, the Company, as a private lending service provider, is committed to ensuring accessibility of electronic media and digital services.

To support this commitment, we take reasonable steps to promote accessibility across our digital platforms. These efforts include periodic reviews of our website and interfaces, implementation of improvements where feasible, and consideration of accessibility principles in ongoing design and development activities.

We endeavour to align our digital services with generally recognised accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, to the extent reasonably practicable.

3. Accessibility Features Available

Our website may include accessibility tools designed to support easier access to content and services. These tools may allow users to:

  • Adjust text size
  • Modify contrast settings
  • Navigate using a keyboard
  • Use screen reader support
  • Pause animations where applicable

Where an accessibility widget is available, it provides additional features to enhance usability and improve the overall browsing experience.

4. Content Not Fully Accessible

While we strive for full compliance, certain content may not yet fully meet accessibility standards:

  • Some PDF documents, statements, or disclosures may not be fully optimised for screen readers.
  • Third-party embedded services (e.g., payment gateways, maps, social media widgets).
  • Legacy content created prior to implementation of current accessibility standards.
  • Complex dynamic elements that require additional development for full assistive compatibility.

We are progressively reviewing and updating such content.

5. Reasons for Partial Inaccessibility

Certain accessibility limitations may arise due to:

  • Technical constraints in legacy systems.
  • Dependence on third-party service providers.
  • Ongoing migration to updated accessibility-compliant frameworks.
  • The need for additional development time to fully remediate complex interfaces.

All newly developed content is designed with accessibility considerations in mind.

6. Requesting Accessible Formats

If you experience difficulty accessing any part of our website or require content in an alternative format, please contact us:

Email: support@alpharupee.in

Customer Support: 6206802020

Grievance Officer: 6206802020

We will make reasonable efforts to provide accessible alternatives within a reasonable timeframe.

7. Complaint and Escalation

If you are not satisfied with our response, you may escalate your concern through:

  • The Company's Grievance Redressal Mechanism (as required under RBI Digital Lending Guidelines).
  • Chief Commissioner for Persons with Disabilities (Government of India).
  • Relevant State Commissioner for Persons with Disabilities.

8. Ongoing Improvements

The Company remains committed to improving the accessibility of its digital services on an ongoing basis.

We periodically review user feedback and assess our digital interfaces to identify areas for improvement. Where reasonably practicable, we align our practices with generally recognised accessibility principles and standards.